Q. Once I place my order, how long will it be before I receive it?
A. On personal orders we strive to ship each order within 10 to 15 business days from order date. Business Signs, Decorative Wall Panels, and other custom work is based on the complexity of the piece. Each metal art order is custom made to your specifications and the design process takes time to complete. Size dictates how orders are shipped. Most are shipped via UPS ground or FedEx. Normal delivery time within the lower 48 states varies between 1 to 4 days based on your location. Larger pieces ship common carrier. With commercial work it is helpful to us to understand the delivery site.
Q. Is SHIPPING really FREE?
A. Yes, Free to the lower 48 states on the vast majority or our products (this includes Personalized Name Art, House Number Signs, Mailboxes and Posts, Landscape Signs, Wall Art, and the Monogrammed Topper). There will be an additional shipping charge when shipping to Alaska or Hawaii. Also extra shipping charges on Custom items may be necessary due to size and weight (anything over 4′ x 2′ generally requires additional shipping charges).
Q. Can custom metal art orders or personalized items be returned?
A. No. Custom orders and personalized items are each created one at a time per your specifications. — Therefore, we cannot accept returns on personalized or custom items. However, if we make a mistake regarding the customization or personalization info (i.e. spelling of name, color, font, etc…) as specified with your order, you must notify us within 1 week of delivery (as confirmed by tracking) and we will take the necessary steps to correct the problem.